The RCG course is essential training for anyone involved in gaming machine operations or gambling services in NSW. This foundational course equips students with the knowledge and skills required to carry out their roles responsibly, comply with NSW gambling laws, and minimise the harm associated with gambling activities. Completing the course and the mandatory online assessment is required to obtain a NSW competency card with an RCG endorsement, allowing you to work in gaming-related roles.
This course provides a comprehensive understanding of responsible gambling practices, covering topics such as:
- Identifying and addressing gambling harm
- Harm minimisation strategies and promoting responsible gambling behaviours
- Effective patron interaction using the RAAR framework
- Practical application of responsible conduct of gambling in gaming venues
The training applies to a wide range of roles, including licensees, registered club secretaries, Responsible Gambling Officers (RGOs), staff with gaming machine duties, and individuals involved in paying out winnings or managing gaming areas.
Upon successful completion of assessment task(s) students will be awarded a Statement of Attainment for unit: SITHGAM022 Provide responsible gambling services.
Cards are valid for 5 years.
Pre-requisites
Students must have sufficient language, literacy, and numeracy (LLN) skills to interpret gambling regulations and policies, communicate discreetly with customers, resolve problems within their role, and use technology to document gambling-related incidents.
Requirements
Following the course, you must complete and pass the L&GNSW RCG online assessment. You will receive a link to the assessment via email or SMS from L&GNSW. The assessment takes approximately 20 minutes and requires a 100% score to pass. You have unlimited attempts and are encouraged to complete the assessment in one sitting within one week of finishing the course. Upon passing, you will be emailed an RCG interim certificate.
Photo Competency Card
Upon completing an approved RSA/RCG in NSW, students receive an Interim Statement valid for 90 days allowing them to work in licenced venues.
Students must apply for a photo competency card at a participating Service NSW outlet.
To find your nearest participating Service NSW Service Centre outlet go to www.service.nsw.gov.au/service-centre or call 13 77 88.
Photo Competency Card Renewal
Students will be sent a reminder notice by email/SMS before the competency card expires. You have up to 28 days after your card expires to visit the online portal to complete refresher training.
Cards cannot be renewed through a training provider during the 28 days. If you do not renew in this time you will need to complete a full RSA/RCG course at a registered training provider.
Find more information at www.liquorandgaming.nsw.gov.au/
